Privacy Policy

1. Introduction

Pirog-Da Kft. (the "Data Controller") is committed to protecting personal data. This Privacy Policy explains how we collect, use and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR - EU 2016/679).

2. Data controller details

Name: Pirog-Da Kft.
Registered seat: 1157 Budapest, Erdőkerülő utca 36, Hungary
Company registration number: [company registration number]
Tax number: [tax number]
Email: info@pirog-da.hu
Phone: 06-70-650-5663
Representative: [managing director's name]

3. Categories of personal data processed

3.1. When ordering food

Data	Purpose	Legal basis
Name	Identifying the order	Performance of contract
Phone number	Contact, notifications	Performance of contract
Delivery address	Delivery	Performance of contract

3.2. When invoicing

Data	Purpose	Legal basis
Name / Company name	Invoicing	Legal obligation
Address	Invoicing	Legal obligation
Tax number	Invoicing	Legal obligation

3.3. When contacting us

Email address, name, message content - for the purpose of communication, based on your consent.

4. Legal basis for processing

The legal basis for processing under the GDPR:

• Article 6(1)(b): Performance of a contract (food order, delivery)
• Article 6(1)(c): Compliance with a legal obligation (accounting obligation - 5 years)
• Article 6(1)(a): Consent of the data subject (newsletter, marketing)

5. Purpose of processing

We use your personal data for the following purposes:

• Receiving and fulfilling food orders
• Organising delivery
• Invoicing (statutory obligation)
• Communication, customer service
• Handling complaints

6. Data retention periods

Data type	Retention period	Legal basis
Invoicing data	8 years	Accounting Act
Order data	2 years	Warranty
Marketing consent	Until withdrawn	Consent
Contact data	30 days	Consent

7. Data transfers, data processors

7.1. Data processors

We use the following data processors:

• Accountant: [name of accounting firm] - invoicing, tax filing
• Hosting provider: [name of hosting company] - operating the website
• Delivery partners: Wolt, Foodora (for home delivery)

7.2. Transfers to third countries

We do NOT transfer personal data outside the European Economic Area (EEA).

8. Your rights (GDPR)

8.1. Right of access (Article 15)

You have the right to request information about whether we process your personal data, and if so, which data.

8.2. Right to rectification (Article 16)

You may request the correction of inaccurate personal data.

8.3. Right to erasure / "right to be forgotten" (Article 17)

You may request the deletion of your personal data if:

• The data is no longer needed
• You withdraw your consent
• You object to the processing
• The processing was unlawful

Exception: We cannot delete data if we have a legal obligation to retain it (e.g. accounting data for 8 years).

8.4. Right to restriction of processing (Article 18)

You may request the restriction of processing in certain cases.

8.5. Right to data portability (Article 20)

You have the right to receive your personal data in a machine-readable format and transfer it to another data controller.

8.6. Right to object (Article 21)

You may object to the processing of your personal data.

8.7. Automated decision-making (Article 22)

We do NOT use automated decision-making or profiling.

9. How to exercise your rights

To exercise your rights, please write to us:

• Email: info@pirog-da.hu
• Postal address: 1157 Budapest, Erdőkerülő utca 36, Hungary
• Phone: 06-70-650-5663

We may need to verify your identity (e.g. a copy of your ID).

Deadline: We will fulfil your request within 30 days (60 days in more complex cases).

10. Lodging a complaint with the supervisory authority

If you feel that our data processing violates your rights, you may lodge a complaint with:

Hungarian National Authority for Data Protection and Freedom of Information (NAIH)
Address: 1055 Budapest, Falk Miksa utca 9-11, Hungary
Postal address: 1363 Budapest, Pf. 9, Hungary
Phone: +36-1-391-1400
Fax: +36-1-391-1410
Email: ugyfelszolgalat@naih.hu
Website: naih.hu

11. Data security

We apply appropriate technical and organisational measures to protect your data:

• SSL encryption on the website
• Access restrictions (authorised personnel only)
• Data backups
• Firewall and antivirus protection
• Password protection

12. Cookies

Our website uses cookies. Details: Cookie Policy

13. Reporting a data breach

In the event of a personal data breach, we will notify NAIH within 72 hours and inform the affected individuals.

14. Protection of minors' data

Our services are intended for persons over 16 years of age. We only process the data of minors under 16 with parental/guardian consent.

15. Changes

We reserve the right to amend this Privacy Policy. We will inform you of any changes on this page. Please check this page regularly.

16. Contact

For questions related to data protection, please contact us with confidence:

Pirog-Da Kft.
Email: info@pirog-da.hu
Phone: 06-70-650-5663
Postal address: 1157 Budapest, Erdőkerülő utca 36, Hungary